Help with placing an order


Shopping Cart


            Enter the quantity of items, payment methods and delivery options to your ordered items

            Press the button “Go to Checkout“, and start the order process.




            If you are not signed in yet, you have to do it now. Therefore you enter your email address and the password you created.

            This is the first time you are ordering at our shop?

            Please only enter your email address and select “I am a new customer“.


Invoice Address


            Please enter your entire Invoice Address. Moreover you have to confirm your knowledge of our GTC. Please read the GTC and tick off the button.    

            You only have to enter a password at this step if you are a new customer.


Shipping Address


            Please select the address your items should be delivered to. If the address does not yet exist, enter a new one.


Order Review

            Review your order details. Check your entered information, items and invoice.

            Click “Place your order“, to finish your order and make it legally valid.

            By sending you an email the supplier will legally conclude the purchase agreement.


More questions? Call us on +497129 936640, we will be happy to help you. 


Frequently asked questions/ FAQ


In this section modeherz will provide answers to frequently asked questions. Since we are constantly enhancing and working on this section, we hope that you will find an answer to your question. If you still have open questions please feel confident to contact us via our Customer Service (Link). We will immediately take care of your questions and requests!




How can I make a change in my order?

>> Please directly contact our customer service: or +49 7129-936640.


Where is my order?

>> By delivering your package to DHL, you will immediately receive a delivery confirmation with your tracking number. Following that link you could track your order anytime.


Dispatch and Delivery 


How long does it take until my order will be dispatched?

>> Orders that are received between Monday and Friday until 12 o´clock will be dispatched the same day. Otherwise we will dispatch it the next workday. Orders with the payment method “Prepayment/ Withdrawal“ will be dispatched after received payment. According to the Bank this will take between 1 – 3 workdays. In urgent cases we recommend other methods of payment. 




How do I return my order?

>> At modeherz this is very simple: „Returns“

You have a question?
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*All prices incl. VAT and excl. shipping costs / **Valid for delivery to Germany only for an invoice from 25€ up. / ***click here for more information about the calculation of delivery times and international shipping times. / ****It is not possible to redeem a newsletter voucher in the shopping cart for articles of the following brands: ergobag, satch, AEVOR. / 1) Manufacturer's suggested retail price / 2) Only Monday to Friday, holidays excluded. / Service Hotline: + 49 7129/936640 (Mo - Fr 9am – 6pm / German fixed network) © 2020 modeherz / All rights reserved.
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