Frequently asked questions/ FAQ


In this section modeherz will provide answers to frequently asked questions. Since we are constantly enhancing and working on this section, we hope that you will find an answer to your question. If you still have open questions please feel confident to contact us via our Customer Service (Link). We will immediately take care of your questions and requests!




How can I make a change in my order?

>> Please directly contact our customer service: or +49 7129-936640.


Where is my order?

>> By delivering your package to DHL, you will immediately receive a delivery confirmation with your tracking number. Following that link you could track your order anytime.


Dispatch and Delivery 


How long does it take until my order will be dispatched?

>> Orders that are received between Monday and Friday until 14 o´clock will be dispatched the same day. Otherwise we will dispatch it the next workday. Orders with the payment method “Prepayment/ Withdrawal“ will be dispatched after received payment. According to the Bank this will take between 1 – 3 workdays. In urgent cases we recommend other methods of payment. 




How do I return my order?

>> At modeherz this is very simple: „Returns“

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*All prices incl. VAT and excl. shipping costs / **Valid for delivery to Germany only for an invoice from 25€ up. / ***click here for more information about the calculation of delivery times and international shipping times. / ****It is not possible to redeem a newsletter voucher in the shopping cart for articles of the following brands: ergobag, satch, AEVOR. / 1) Manufacturer's suggested retail price / 2) Only Monday to Friday, holidays excluded. / Service Hotline: + 49 7129/936640 (Mo - Fr 9am – 6pm / German fixed network) © 2020 modeherz / All rights reserved.
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