You haven't found the right product with us yet and would like to return your item to us? It's very easy with modeherz.

Which items can I return?

You can return your ordered items within 30 days. Please note that only unused items can be returned.

I have received an incorrect / defective / damaged item or an empty parcel

Our friendly customer service will be happy to help you! We will find a simple solution for you. How to reach us
Customer Service

Return procedure

Pack the items in the original or other suitable shipping packaging. Print out the return label or go to your nearest DHL acceptance point with the QR code sent to you and hand in the package there. You can find the nearest DHL acceptance point here.

How to create your free return label

We provide return labels free of charge for the following countries:

  • Germany
  • Austria
  • France
  • Netherlands
  • Italy
  • Spain

Please note that you will only receive one free return label per package received. Any further returns will be at your own expense.

I have ordered as a guest
  • Open the order receipt email for your order
  • Open the link to the order details there
  • In the returns section you can create your free return label
I have a customer account
  • Log in to your customer account and go to the order overview
  • Select the order and open the order details
  • In the returns section you can create your free return label

How to create your own return label

If you do not receive a free return label, please send your return with sufficient postage and the order ID to the following address

modeherz GmbH
Carl-Zeiss-Str. 10
72793 Pfullingen


Refunds are usually made within 7 days of receipt of the return to the original means of payment.

Once your return and refund have been processed, you will receive a confirmation email.