You have not yet found your favorite item at modeherz and would like to send your item back to us? This is very easy: You create your personal return label and send the package.

In case of a return, please note the following:

  • You will receive the return voucher (free of charge) if you cancel the contract within the cancellation period (applies only within Germany and Austria).

  • You can find detailed information on the right of revocation here.

How to create your own personal return voucher:

  • Click on the button for the DHL returns portal

  • Enter your data (Customer's reference corresponds to your order number)

  • You will then receive an e-mail with a link to the return label

  • Print out the return label, stick it on the package and hand it in at a post office or DHL

Return from GERMANY

DHL Return Portal

Return from AUSTRIA

DHL Return Portal