In the shopping cart, please specify the item quantity, payment method and shipping method. By clicking on the button "Checkout" you start the ordering process.

If you are not logged in yet, you must log in now. To do so, please enter your e-mail address and the password you have assigned. Is this your first order in our store? Then please enter only your e-mail address and select "I am a new customer".

Please enter your complete billing address. In this step you have to confirm that you are aware of our terms and conditions. Please read our AGB and mark this point on it. Only if you are a new customer, a password must be stored.

In this section, please select the delivery address to which your order should be delivered. If the correct address is not available, please create a new delivery address.

In the last step you will receive an overview of all given data and all items including the total amount.  By clicking on the button "Buy now and pay" the order is sent legally binding. The purchase contract is legally binding when the supplier confirms the order by e-mail.

All information about payment can be found hier.

In the last step of your order process, you will receive an overview of all data and all items including the total amount. By clicking on the button "Buy now with payment" the order is sent off legally binding.

You will also receive a new overview of your purchase by e-mail.

Please contact our customer service directly: info@modeherz.de or +49 7129 936640 (Our service hours: Mon-Fri: 09:00 - 18:00).

In this case, please contact our customer service at +49 7129 936640 and ask for the current status of your order. Please have your customer number or your order number ready.

It is quite possible that your order is already being processed in the shipping center. In this case a cancellation is no longer possible. Please refuse to accept the package upon delivery or return it to us upon receipt.

After the completed order process you will automatically receive an order confirmation from us to the e-mail address you have entered. One reason why you did not receive the confirmation could be an incorrectly stored e-mail address. 

Please also check your spam folder. It could be that the mail has gotten lost there. As a last option we assume that the order process was not successful. Please contact our customer service by mail: info@modeherz.de or by phone: +49 7129 936640

PayPal is our partner for purchase on account. However, you do not need to have a PayPal account for this. The purchase on account can also be made without a PayPal account.

Please simply follow these instructions: Retoure

We at modeherz try to save paper as much as possible. This is reflected above all in our internal processes, but also in the fact that we avoid using unnecessary amounts of paper.

If our customers wish to return a product, we will of course send them a return slip by e-mail. In addition, every customer can create a return slip for himself: Retoure

As soon as we receive your return, our returns department will process your return immediately. The refund will be made back to this account according to your chosen payment method.

We are extremely anxious for a smooth, trouble-free and fast process. Therefore, we will do our utmost to process your return as quickly as possible and refund the amount paid. 

This process will take 1-2 business days from the time we receive your return. At extreme peak times (Christmas / holidays, etc.) this process may be delayed.

COVID-19 currently makes it difficult for us to process returns, which can lead to a small delay in the refund. 

Therefore we ask you for a little patience. We have processed every incoming return in the past years. And so we will process yours as well.

Since leather is a natural product and as individual as a fingerprint, scratches can occur very quickly during the various processing steps. However, this does not constitute a defect.

Many models only get their very own and individual touch, their own "patina" when they are used / worn. So it becomes more beautiful and individual from time to time.

Nevertheless it is a matter of the heart for us that our customers are satisfied. Therefore you can of course make use of your 1-month right of return.

In case of a complaint, please send us pictures of the defect with a short description and your customer or order number by e-mail to info@modeherz.de. The complaint team will then contact you immediately.

If the defect is not visible on a picture, please call us: phone: +49 7129 9366420

Of course it is possible to visit us in our store and pick up the desired heart on site. A huge selection of bags and wallets awaits you here.

You have the opportunity to take a close look at all the items actively offered on our webshop modeherz.de.

Here is the address: 

Carl-Zeiss-Strasse 10

72793 Pfullingen

Opening hours:

Mon - Fri: 10:00 - 18:00

Sat: 10:00 - 14:00 hrs

We wish you a pleasant journey!

If a package arrives damaged, we would like to ask you either to refuse acceptance or to open the package in the presence of the deliverer. If the goods are damaged or even missing, a careful documentation of the facts is very important for an uncomplicated refund. Please report the damage within 7 days to the German Post Office or have the deliverer issue a damage confirmation report. As soon as we receive the damaged goods and your documentation, we will find a solution together, such as an exchange or replacement.

Please contact our friendly customer service directly. You can reach our customer service team by e-mail at info@modeherz.de or by phone at +49 7129 936640 (Our service hours: Mon-Fri: 9am-6pm)

Orders that are received and paid for by 4 p.m. Monday through Friday will be shipped the same day, otherwise they will be shipped the next business day. Orders with the payment method "Prepayment / Bank Transfer" will be shipped only after receipt of payment. Depending on the bank this can take between 1 - 3 working days. For urgent orders we recommend to choose another payment method.

Normally the delivery time of DHL is between 24 and 48 hours. However, if DHL should take a little longer, we ask you to use the DHL shipment search. Simply enter your shipment number here and you will immediately receive the current status of your shipment.

We try to work paper-free as much as possible. Since the invoice is not important for many of our customers and ends up in the therapy basket immediately after receipt, we have decided not to include invoices in the package. You will always receive the invoice automatically by e-mail after the order is completed.

Should this be lost, please contact our customer service. We will gladly send you the invoice. Phone:+49 7129 936640 (Our service hours: Mo-Fr: 9-18 o'clock).

Yes, we only purchase our goods from the direct manufacturer and not from third parties. Therefore we can guarantee the authenticity of our goods.

First you measure your girth. On the basis of this circumference you choose in our store the width which is closest to your measured circumference. Important: This is your waist size (e.g. W85) and is usually measured from the buckle to the middle hole. The total length of the belt is usually longer!

This is due to the fact that we only send perfect goods to our customers. And the packaging must also be flawless. It happens that bags tear on the way from suppliers to us.

We also photograph our products ourselves. Here too, it can happen that the packaging is no longer visually appealing after this process.