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Customer Service
We will help you
We are happy to help you with the product selection or with questions and problems concerning your order.
Our service times: Mon - Fri 9:00 - 18:00
You can get in touch with us by:
General questions:
In our FAQ you will quickly find answers to common questions.
In our FAQ you will quickly find answers to common questions.
Returns:
All information about returning your order can be found here.
All information about returning your order can be found here.
For questions about your order:
In order to process your request as quickly as possible, please have your customer or order number ready.
In order to process your request as quickly as possible, please have your customer or order number ready.
For questions about a product:
Please tell us the product modeherz-ID. You can find it on the product page.
Please tell us the product modeherz-ID. You can find it on the product page.
Pillboxes
modeherz presents you the hottest fashion trends. 365 days a year.
Only the best for our customers! Selected brands like TOMMY HILFIGER, Calvin Klein, Campomaggi or LIEBESKIND BERLIN.
Bags - The right bag for every situation
There are few accessories that are as common, versatile and diverse as bags. One reason why they are more in demand than ever is that they are always useful and they are always needed. Furthermore, bags are available in an incredible number of different variations. From different carrying options like shoulder bags, handle bags, shoulder bags, handbags and fanny packs to more purpose-built types like briefcases, travel bags, sports bags, school bags, notebook bags, wallets and diaper bags to bags for different occasions like evening bags, they are of great value for every occasion.
Different materials ensure great variety
A bag is generally defined as a container which is suitable for carrying objects. Material and occurrence are as versatile as the different types of bags themselves. Thus they consist mostly of textile materials such as polyester, polyurethane, polyvinyl chloride, linen, canvas, cotton and various types of leather (leather bag). The choice of material depends entirely on the purpose or the occurrence of the bag. For example, they can occur as carrier bags in the above mentioned forms with handle and/or shoulder strap or in special form as backpack. Furthermore, the incorporated compartments, such as zipper pockets or slide-in compartments, are also often called bags.
One word, many meanings
How widespread the term actually is can be seen with the "Maultasche" and the "Labertasche". Two german words wich have the german word for "bag" in it. The former is the definition of bags as a Swabian specialty in the form of a meat-filled noodle shell, just as the latter describes a person who speaks too much. Even in billiards, the containers in which the balls are punched are called pockets, which further underlines their high degree of popularity. The trendy accessories are therefore more up-to-date than ever, not only because the right thing can be found for every occasion, but because they simply look indescribably good. Because functionality and design are usually in a very balanced dialogue with bags, through which many fashion labels and outdoor brands have created real showpieces.
Our local store
See and feel all products live! We are looking forward to your visit in our retail store.
View now!our brands
- 4YOU
- AEVOR
- Affenzahn
- b.belt
- Betty Barclay
- Bodenschatz
- boscha
- Braun Büffel
- bruno banani
- bugatti
- Calvin Klein
- camel active
- CAMP DAVID
- CATERINA LUCCHI
- cavalli CLASS
- CHIEMSEE
- CINQUE
- COCCINELLE
- CONVERSE
- DAY ET
- DECADENT
- DELSEY
- DerDieDas
- Desigual
- deuter
- Disney
- DKNY
- doppler
- eagle creek
- EASTPAK
- ergobag
- ESPRIT
- Esquire
- FIORELLI
- FOSSIL
- FREDsBRUDER
- Fritzi aus Preußen
- Gabor
- GEORGE GINA & LUCY
- GERRY WEBER
- GIANNI CHIARINI
- Gola
- Golden Head
- GreenLand
- GUESS
- H.I.S
- HARDWARE
- HEAD
- HELLY HANSEN
- Herschel
- JETTE
- JOOP!
- JOST
- KangaROOS
- kipling
- Knirps
- LA MARTINA
- LACOSTE
- LANCASTER
- Lässig
- LEONHARD HEYDEN
- LIEBESKIND BERLIN
- LiLiÓ Amsterdam
- LIU JO
- LLOYD
- MAESTRO
- Maitre
- MANDARINA DUCK
- mano
- Marc O'Polo
- march
- McNeill
- MUSTANG
- NITRO
- Oilily
- Osprey
- oxmox
- pacsafe
- PATRIZIA PEPE
- PICARD
- Pink Lining
- PIQUADRO
- PORSCHE DESIGN
- PUMA
- RAINS
- REPLAY
- RONCATO
- s.Oliver
- SADDLER
- Samsonite
- Sansibar
- satch
- Scout
- Sea To Summit
- SEIDENFELT MANUFAKTUR
- SOCCX
- SPIKES & SPARROW
- Stratic
- strellson
- SURI FREY
- Tamaris
- TATONKA
- The Chesterfield Brand
- THULE
- TITAN
- TOM TAILOR
- TOMMY HILFIGER
- travelite
- TRU VIRTU
- TYOULIP SISTERS
- U.S. POLO ASSN.
- VALENTINO BAGS
- VICTORINOX
- WENGER
- Y NOT?
- YZEA
- zwei
- BREE
- FRAAS
- Gabs
- Hedgren
- KLONDIKE 1896
- SCOTCH & SODA
- THE BRIDGE
- Vanzetti
- WINDROSE
- Women
- Men
- Children
- Products
1) Manufacturer's recommended retail price / 2) Valid only from Monday to Friday, holidays excluded / 3) All prices include VAT and do not include shipping costs / 4) Valid for deliveries within Germany from an order value of 25,- Euro / 6) The redemption of a newsletter voucher in the shopping cart is not possible for items of the following brands: ergobag, satch, AEVOR. / 7) For delivery times for other countries and information on how to calculate the delivery date see here / 8) For orders until 15 o'clock and immediate payment
Our service hotline: + 49 7129/936640 (Available: Mo - Fr 9am - 6pm)
© 2020 modeherz / All rights reserved.
Shipping
Terms of payment and delivery
A. Payment methods:
We offer the following payment options:
Ι. National shipments:
1. Advance payment per
- Bank transfer
- credit card
- Paypal
2. Cash payment at pickup
3. Payment by voucher
4. Purchase by invoice
5. Payment via Amazon
ΙΙ. International shipments:
1. advance payment per
- Bank transfer
- credit card
- Paypal
2. Cash payment at pickup
3. Payment by voucher
4. Pay via Amazon
ΙΙΙ. Pick up by yourself::
If you collect the goods yourself, we will first inform you by email that the goods you have ordered are ready for collection. After receipt of this email, the buyer can pick up the goods by appointment with the seller at the following address: modeherz GmbH Maybachstraße 7 72805 Lichtenstein Germany. Of course, no shipping costs will be charged in this case.
B. Delivery:
1. Depending on the size of your order, the goods will be sent by DHL or Deutsche Post Brief.
2. We ship by default only to the countries listed below. The respective shipping costs can be seen in the table below. If you wish to have your order shipped to another country, please send us an e-mail to info@modeherz.de and tell us the item with the quantity and the delivery address with the country and the corresponding postal code. We will then inform you at short notice whether we can also ship to the desired country and, if necessary, inform you of the shipping costs, since we must inquire about the shipping option and costs in advance with our shipping partner. If shipping to other countries is possible, please ask at info@modeherz.de.
C. Shipping costs::
Ι. Shipping within Germany:
For shipping within Germany we charge a flat rate of 3,90 Euro per order. From a gross order value of 25,00 Euro we ship carriage free.
ΙΙ. Shipping abroad:
Please note that in the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-community purchase) and/or duties, e.g. in the form of customs duties, may be incurred and are to be borne by you.
| Countries of dispatch | Under 25 € value of goods | From 25 € value of goods | From 99 € value of goods |
|---|---|---|---|
| Germany | 3,90 € | free | free |
| Austria, Netherlands, Belgium, Denmark, Luxembourg, France, Italy, Spain, Liechtenstein, Monaco, Poland, Czech Republic, United Kingdom | 8,90 € | 7,90 € | free |
| Switzerland, San Marino, Sweden, Slovakia, Slovenia, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania | 12,90 € | 11,90 € | 6,90 € |
| Other countries | 27,90 € | 27,90 € | 27,90 € |
D. Delivery times:
Information on delivery times:
If you order several items from us in one order, for which different delivery times apply, we will send the goods in one joint shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the shipment of goods will be the delivery time that applies to the item in your order with the longest delivery time.
Information on the calculation of the delivery date:
In case of payment in advance, the delivery period shall begin on the day after the payment order has been issued to the remitting bank or, in case of other payment methods, on the day after the conclusion of the contract and shall end with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a general holiday recognized by the state at the place of delivery, the next working day shall take the place of such day.
Ι. Delivery times national:
We ship immediately on the day after the payment order is issued to the remitting bank or the day after the contract is concluded. The delivery time of a package is one to two working days. There is no delivery on Sundays and public holidays. Should an item not be in stock or not be available immediately and the delivery time is extended accordingly, this will be indicated separately on the respective product page.
ΙΙ. Delivery times international:
We ship immediately on the day after the payment order is placed with the remitting bank or on the day after the contract is concluded. The delivery time of a package is three to seven working days. There is no delivery on Sundays and public holidays. Should an item not be in stock or not be available immediately and the delivery time is extended accordingly, this will be indicated separately on the respective product page.
In the following table you will find the delivery times for shipping to other countries, which you must add to the delivery time indicated for the respective item.
| Country | max. time in working days |
|---|---|
|
Austria, Belgium, Denmark |
2 |
|
Netherlands, Luxembourg, France, Italy, Great Britain, Poland |
3 |
|
Slovakia |
3-4 |
|
Switzerland, Slovenia |
4 |
|
Liechtenstein, Hungary |
5 |
|
Finland |
6 |
|
Spain |
7 |
|
Norway, Ireland, Cyprus |
8 |
|
Estonia, Portugal |
9 |
|
Greece |
10 |
|
Malta, Iceland |
5-9 |
|
Romania, Bulgaria |
6-8 |
|
Latvia |
6-12 |
|
Lithuania |
6-11 |
|
Croatia |
7-8 |
|
Macedonia |
7-15 |
|
Serbia |
7-10 |
|
Kosovo |
8-10 |
|
Turkey, Faroe Islands |
10-15 |
|
Bosnia and Herzegovina |
12 |
|
Albania |
16 |